A Service Oriented Company, Metro Edge Technologies says firms are guaranteed high revenues if they prioritize customer contacts in their operations.
According to them, the surest way to have a repeat purchase is when the customer is excited with the services rendered or products bought.
In an interview with Citi News on the sideline of customer service event dubbed “Conversation 19”, Chief Executive Officer of Metro Edge Technologies, Kingsley Bennett noted that products or services of companies can be patronized more with “word of mouth.”
“If the customer is happy, there is always a repeat purchase, word of mouth is far better and solid then any form of advertisement. If a customer tells someone you can trust a particular company it just repeats itself, the revenue will definitely increase. Most at times organization see investment into solutions that get to increase customer experience as cost. We need a change of mind to see it as an investment. It is one those investment such buying a car, a computer and all raw materials.”
Director of Business Operation at Dalex Finance, Joe Jackson who was a speaker at conversation 19 reiterated that the preference of customers keeps changing hence the need to enhance customer contacts.
“The biggest challenge we have is that customers have changed. And they keep coming at us on multiple complains on Facebook or requesting for something on Twitter or asking for a service by email, some are calling and sending WhatsApp. The challenges now are that we do not have a lot of solutions that bring all these together to have a single point of reference for this customer and be able to reach him or her over all the media that is available. The consequences of bad customer service can go viral very easily. It is important for those of us in services area and for everybody else to get to the point where a contact solution is found to deal with clients and agents.”
Metro Edge in collaboration with its preferred technology partner, Ameyo, a leading contact centre technology provider has launched Conversations’ 19, first-ever global series of events.
With Ameyo, Metro Edge aims at creating winning customer experience while discussing the evolution of contact centres and emerging technologies trends with its Ghana prospects and customers.