Golden Bean Hotel has won 3 enviable awards at the just ended 8th Ghana Customer Service Awards held in Accra at the Accra City Hotel.
The hotel was crowned: Best in Customer Service (Hospitality Facility of the year) for its sterling performance in the delivery of Customer Service, Customer trusted Hospitality sector brand and ranked among Ghana’s best 50 for Customer Service Excellence for its outstanding delivery of Customer service all in the year 2019-20 under review.
The Ghana Customer Service awards, is a recognition scheme for organizations intended to be in good standing, in the delivery of customer service, and to indicate an independent validation of achievement in service excellence and customer experience.
Golden Bean hotel Executives led by the Sales and Marketing Manager, Melchizedek Owusu Boachie, Front Office Manager, Sarah Laryea and a Sales Executive, Edna Kennedy were present at the awards ceremony to receive the award.
Speaking to the media, Mr. Melchizedek Owusu Boachie emphasized that Customer Service plays a major role in the hospitality industry as such was optimistic the awards scheme will spur development in the sector.
“At Golden Bean hotel we believe we’ve made a giant leap in the industry because the satisfaction of our clients has been the core mandate of our operations since inception and also being the only institution to have come from the Ashanti Region, we deem it an honour but yet, a responsibility to do more. Eyes are watching us and our guests are evaluating us. We cannot fall short of what is expected of us and we will continue to make sure we provide hospitality beyond expectation,” he assured.
In a goodwill message, the General Manager of the Golden Bean Hotel, Mr. Francis Alley Deyegbe described the award as timely as the hotel is celebrating its 5th Anniversary. “We are indeed proud that our excellence in customer service during this 5 years journey has been acknowledged. We hope to maintain it and even take it to a higher pedestal”.
About Golden Bean Hotel
Named after the cocoa bean that has fuelled Ghana’s economy for close to a century, the hotel features original sculptures and artwork that pays homage. Inside the hotel, the understated colours of chocolate-brown and gold are seen throughout.
The Golden Bean Hotel is a stylish hotel close to the heart of Kumasi, offering 51 rooms in four different categories. The hotel is small enough to give personal attention to every guest, and yet large enough to cater for up to 1000 people either as a banquet, conference or any other event. The hotel features a restaurant, a bar with a patisserie and two additional bars outside by the swimming pool and the immaculate gardens. There is a fully equipped gym on-site.