Bolt, the leading ride-hailing platform in Ghana, has been awarded the Customer Service Leader in the Ghanaian transportation sector at the 4th Ghana Customer Service Index.
The award was in recognition of Bolt’s commitment to providing superior and optimum support experience to its customers.
The research spanned around various parameters which included Ease of Doing Business, Processes and Procedures, and Customer – Focused Innovations. It also measured customer satisfaction, its causes and effects as well as implications for industries within Hospitality, Banking, Healthcare, Transportation and other economic sectors.
“From the beginning, customers have been at the heart of our business,” said David Kotei Nikoi, Country Manager, Bolt Ghana.
“We are honoured to have been recognised for such an award. Our team continues to service hundreds of riders and drivers across the regions in Ghana. Each day we strive to build deeper relationships with our customers by listening to their needs and developing products, services and even contests that will help us deliver the best services in full transparency and partnership,” Mr Nikoi added.
Speaking on the various customer service performances, Yvonne Ohui McCarthy, President of the Institute of Customer Professionals said: “People expect more from service providers because customers are now understanding their rights. They are demanding organisations to do more than just serve them; we need to work on it as a country.”
The Ghana Customer Service Index (GCSI) is a national indicator of customer evaluations of the quality of goods and services patronised by both Ghanaians and non-Ghanaians living in Ghana.
The Index is published yearly from results of intensive and vigorous customer service-related research and surveys.