• About Us
  • Contact Us
  • Photo Gallery
  • Privacy Policy
  • Terms of Use
  • Citi TV
Monday, March 27, 2023
Citinewsroom - Comprehensive News in Ghana
  • Home
  • News
  • Business
  • Sports
  • Showbiz
  • Coronavirus
  • Infographics
  • Livestream
  • Videos
No Result
View All Result
Citinewsroom - Comprehensive News in Ghana
  • Home
  • News
  • Business
  • Sports
  • Showbiz
  • Coronavirus
  • Infographics
  • Livestream
  • Videos
No Result
View All Result
Citinewsroom - Comprehensive News in Ghana
No Result
View All Result

Compensate customers affected by system failure – PURC orders ECG

Nii Larte LarteybyNii Larte Lartey
October 4, 2022
Reading Time: 2 mins read
ShareShareShareShare

The Public Utilities Regulatory Commission (PURC) has directed the Electricity Company of Ghana (ECG) to compensate customers affected by its prepaid vending and metering glitch. 

The directive according to the PURC is in line with the breach of the ECG’s statutory obligations. 

The ECG had ruled out any payment of compensation following the vending failure in its prepayment system which has affected consumers for the past one week adding that, such a decision if considered will be made on a case by case basis. 

But in a statement issued today, Tuesday October 4, 2022, the PURC said, “it hereby orders ECG to pay compensation to the affected customers”.

This it says, is in compliance with the law and a demonstration of good customer service.

These compensations will come in the form of one-time electricity credit commencing October 1, 2022 and ending October 7, 2022.

Life consumers are to be given GHS 15 credit equivalent while those in the residential and non-residential are to receive GHS 120 and GHS 240 respectively. 

The loss suffered by commercial and industrial institutions are to be reimbursed with penalty units equivalent of GHS GHS 480 and 1, 200 as a show of responsive customer service.

Persons to benefit from the compensation include customers in Volta, Takoradi, Tema, Cape Coast, Kasoa, Winneba, Swedru, Koforidua, Nkwakaw and Tafo. 

The utility service provider shall additionally adopt immediate measures to increase staff output and responsiveness to customers, including extension of working hours at all affected locations to 8pm and engage temporary staff to ensure that affected customers are speedily attended to and are credited with the approved compensation by the said deadline.

“ECG shall issue widespread notifications to inform customers of the compensation due to them. ECG shall maintain accurate records of measures taken to comply with this order including the number of temporary staff engaged (if any), for purposes of regulatory monitoring”, the PURC added in a statement.

ShareTweetSendSend
Previous Post

AirtelTigo celebrates customers and employees on Customer Service Week

Next Post

One more arrested over Conti and Katanga clash

Related Posts

From left: Chairman Wu Fulin, China Eximbank, Ken Ofori-Atta, Minister of Finance, Ghana, Liu Kun, Minister of Finance China, Dr Winfred Hammond, Ghana’s Ambassador to China
Top Stories

China pledges support for Ghana’s debt treatment

March 27, 2023
News

Ashaiman slain soldier case: Six accused persons to appear in court today

March 27, 2023
News

ECG to continue disconnection exercise this week

March 27, 2023
Top Stories

Give SHSs autonomy to develop – Prof. Aryeetey urges govt

March 27, 2023
Top Stories

Ghanaians thrilled at Citi TV/Citi FM Back to Your Village Food Bazaar [Photos]

March 26, 2023
Top Stories

Kwan Pa band brings day two of Back To Your Village Food Bazaar to life

March 26, 2023
Next Post

One more arrested over Conti and Katanga clash

TOP STORIES

Include teacher unions in policy formulation – NAGRAT to govt

March 27, 2023

China pledges support for Ghana’s debt treatment

March 27, 2023

Apaak ‘prays’ against NDC MPs who voted for Akufo-Addo’s ministers

March 27, 2023
Load More
ADVERTISEMENT
Citinewsroom – Comprehensive News in Ghana

CitiNewsroom.com is Ghana's leading news website that delivers high quality innovative, alternative news that challenges the status quo.

Archives

Download App

Download

Download

  • About Us
  • Contact Us
  • Photo Gallery
  • Privacy Policy
  • Terms of Use
  • Citi TV

© 2021 All Rights Reserved Citi Newsroom.

No Result
View All Result
  • Home
  • News
  • Business
  • Sports
  • Showbiz
  • Coronavirus
  • Infographics
  • Livestream
  • Videos

© 2021 All Rights Reserved Citi Newsroom.

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.
Cookie SettingsAccept All
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT