Northern Electricity Distribution Company (NEDCo) has highlighted some challenges facing its operations regarding the implementation of the 2023 PURC-approved tariff.
The specific challenge pertains to its smart pre-payment meters for all categories of customers.
In a press statement dated December 6 of this year, NEDCo mentioned that the new tariffs erroneously took effect on November 30, 2023, instead of the correct effective date of December 01, 2023.
The cumulative effect of this challenge is that individuals who did not have sufficient credits/units on their meters during the implementation experienced undeserved outages, while those who did have enough saw their balances reduce unduly.
Management, in the release, acknowledges the challenge and is actively working to rectify the mistakes. They encourage customers to remain steadfast as they address these challenges.