Telecel Ghana says it has secured a new internet capacity and is progressively adding more capacities through local and international partners including other Telecel subsidiaries in a bid to give Ghanaians maximum access to data services.
The company reassured customers that more services will be restored as it continues to secure extra capacity to address the ongoing disruptions in internet connections.
Telecel and other telecom companies lost data connection earlier this week due to multiple fibre optic cable cuts undersea.
Telecel Ghana in a statement rejected claims that the internet outages are a result of alleged unsettled debt.
“Please note that information circulating on social media platforms about the disconnection of Telecel Ghana due to debts owed is false and should be disregarded.”
Read the statement here
Telecel Ghana Network Update
Telecel Ghana has multiple sources of internet services through SAT3, WACS, ACE, and submarine fibre links to other international providers.
On the 12th of March 2024, Telecel Ghana lost internet capacity provided by WACS subsea cable, and immediately switched to ACE to maintain service.
On 14th March 2024, Telecel Ghana lost internet connectivity from its remaining providers SAT3 and ACE due to a cut in their undersea cables. This resulted in the disruption of data services on Mobile and Fixed networks.
Telecel Ghana has now secured new internet capacity and is progressively adding more capacities through local and international partners, including other Telecel subsidiaries. This, is in addition to local caching solutions which are enabling access to some content services such as YouTube, Facebook, Netflix etc.
Telecel Ghana sincerely appreciates the patience and understanding of its customers during this period. All customers will be refunded accordingly.
Please note that information circulating on social media platforms about the disconnection of Telecel Ghana due to debts owed is false and should be disregarded.
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