CUTS International, a consumer advocacy group, has raised concerns over persistent challenges in Ghana’s telecommunications sector, including poor reception, data loss, frequent call drops, and slow internet speeds.
These findings were presented by Lawyer Appiah Kusi Adomako, West African Regional Director for CUTS, during the World Consumer Rights Day event and the launch of the State of the Ghana Consumer Report 2025 at Alisa Hotel in Accra on Wednesday, March 18.
Adomako compared Ghana’s internet speed to the operation of ‘trotro’—public minibusses that make frequent stops—emphasizing the frustrations consumers face at home and work. According to the report, nearly 60% of respondents cited poor reception as a major issue in the telecom sector.
This was followed by concerns over slow internet speed, unpredictable data consumption, and a call drop rate of approximately 28%.
Additionally, Adomako revealed that about 25% of consumers spend less than GHC50 monthly on data and voice calls.
The event served as a platform to address these critical consumer issues and push for improvements in Ghana’s telecommunications services.
“Bad reception—about 60% of the respondents said bad reception is an issue they are facing in the telecommunications sector. Followed by slow internet; internet speed has become like a ‘trotro’ in some areas.
“Credit loss—the data consumers use has been transmogrified on a daily basis, and they don’t know where the data is going. Low-quality concerns and call drop rate is about 28%,” he stated.
