The State of the Ghanaian Consumer Report 2025 has emphasised the urgent need for an independent, well-resourced National Consumer Protection Authority to safeguard consumer rights and enhance accountability across various sectors.
This was part of its report’s recommendations outlined by Appiah Kusi Adomako, West African Regional Director for CUTS, during the report’s presentation at the World Consumer Rights Day and Launch of the State of the Ghanaian Consumer Report 2025 in Accra on Wednesday, March 19.
The report also advocates the enactment of a comprehensive Consumer Protection Act to consolidate existing sector-specific regulations under one framework.
“This will create a unified legal basis for safeguarding consumer rights across all sectors,” Adomako noted.
Additionally, the proposed National Consumer Protection Authority would oversee policy implementation, handle consumer complaints, and spearhead educational initiatives.
Such a dedicated agency, Adomako explained, would provide a central point for addressing consumer-related issues.
The report also highlights the need for service providers to establish and publicise effective complaint resolution mechanisms with clear timelines and escalation procedures. Regulators would monitor compliance and impose penalties for breaches.
Finally, the report recommends developing sector-specific consumer protection guidelines and codes of conduct in collaboration with industry stakeholders and consumer groups. These guidelines would set minimum service standards, ensure pricing transparency, and promote fair contract terms.
The recommendations aim to strengthen consumer rights in Ghana, bridge regulatory gaps, and empower citizens to demand accountability from service providers.
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