The Managing Director of Ghana Water Limited (GWL), Adam Mutawakilu, has announced the deployment of 200 National Service Personnel (NSP) to help recover outstanding water bill amounting to GH¢916 million, as the company intensifies efforts to stabilise its revenue base.
The move, according to him, forms part of a broader strategy to tackle revenue leakages and improve payment compliance among domestic consumers.
Speaking in an interview on the Citi Breakfast Show on Tuesday, January 13, he mentioned that only 20 to 30% of domestic water users currently pay their bills digitally, a situation he described as a major operational challenge for the utility company.
To address this, GWL has tasked its Customer Care Assistants (CCAs), who routinely visit homes to read meters, to also educate customers on how to use the Mobile Money payment platform to settle their bills.
The MD explained that the National Service Personnel will not be stationed in offices but will be deployed directly into communities to identify customers with outstanding debts and ensure arrears are recovered.
“We are also engaging 200 National Service Personnel, this time they will not work in the office, they will go out and go after those who owe the arrears so that we can reduce the arrears. As of June, our arrears stood at GH¢916 million, and their primary responsibility is to go after these arrears while also helping customers understand how to use the MoMo app to pay,” he stated.
The GWL Managing Director warned that without these targeted interventions, it would be difficult for the company to reverse its revenue challenges and sustain operations.
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