The Electricity Company of Ghana (ECG) has rejected claims that it is overbilling consumers, following widespread concerns over the rapid depletion of prepaid electricity credits in recent months.
In February, the Ministry of Energy and Green Transition directed ECG to investigate growing complaints from customers who said their prepaid balances were running out unusually fast, raising suspicions of billing errors or overcharging.
Addressing a press briefing in Accra on Monday, April 20, 2026, Acting Managing Director of ECG, Engineer Julius Kpekpena, said the company’s findings point to outdated metering systems and incorrect tariff settings—not deliberate overbilling—as the cause.
He explained that some obsolete meters still in use are programmed with old tariff rates, in some cases dating back to 2021.
“When we investigated, we realized that some of our old meters, obsolete meters that we are replacing, some of them are on a 2021 tariff. There are several that I have seen that were on the 2021 tariff,” he said.
Mr Kpekpena noted that once these meters are updated to reflect current tariffs, customers may notice a sharp increase in how quickly their prepaid credit is used.
“When the team goes around to update that tariff, immediately that customer is going to see a six times jump in the rate at which the credit is consumed. They think it’s the ECG that is cheating them because the rate has gone up, or we have overcharged them. The truth is that they have underpaid for a long time,” he added.
Minority: High Court cannot nullify provisions of Act 959 in OSP case
