The Chairman of the Brong Ahafo Coalition of Business Associations (BACBA), Mustapha Maison Yeboah has expressed worry about the operations of the various telcos in the region whose activities he indicated are collapsing their business.
BACBA currently has a membership of over 8000 comprising various businesses such as Media Houses, Farmer-Based Groups, Petty Traders, Cold Store Operators, Hairdressers and Barbers, Garages and Vulcanizers, NGOs, CBOs, Mobile Money Operators, Internet Café Operators and Printing Press Operators among others across Bono East, Bono and Ahafo Regions.
According to Mustapha Maison Yeboah, many businesses in the three regions of Bono, Bono East and Ahafo Regions are being affected by the poor network connectivity provided them by the various telecommunication companies.
Mr. Yeboah further called on the National Communication Authority (NCA) and the Government to ensure that the telecommunication companies in the country provide quality services to their clients in the Bono, Bono East and Ahafo Regions and the country as a whole.
Mr. Yeboah told Citi News that the poor service being rendered by the various telecommunication companies in the country is adversely affecting their businesses hence the need for NCA to take action to check the activities of the companies.
“Drops calls, network congestion, internet interruptions and disappearing data must be addressed to save businesses. There is very poor services provided by the network operators most especially the two most dominant telecommunication networks including Vodafone Ghana and MTN in the regions particularly with regards to internet services. This has resulted in poor customer satisfaction hence loss of customers and low business productivity,” Mr. Yeboah.
He indicated that they cannot continue to work under such conditions again.
He therefore urged the Parliamentary Select Committee on Communication to act by ensuring that the telcos do not take Ghanaians for granted.
On the 29 of July 2019, government through the Minister for Finance, Ken Ofori Atta announced a three percent increase in talk tax in the mid-year budget.
Between November 2011 and 2015, the NCA fined the operators more than 2 million Ghana cedis for various offences that affect service quality.