Chief Executive Officer of MTN Selorm Adadevoh says the company has fixed the challenges customers faced relating to the purchase of data bundles.
Mr. Adadevoh speaking at a press conference in Accra says what happened could be blamed on technical hitches in the implementation of new tariffs.
He adds that the technical challenges have been fixed and affected customers would be compensated starting this Tuesday evening.
Customers of the country’s largest mobile network operator over the past two days were unable to buy data from their mobile money wallet while some saw a drastic reduction in the volume of data bundles purchased.
“We have tried to resolve the issues associated with MoMo purchases and customers who made purchases and did not receive the data bundles have been refunded. We have also looked at the challenges with the MoMo functionality itself and the issue has been resolved. So, today if you go into the MoMo menu to buy a data bundle, that transaction should complete.”
“What we are also doing tonight [Tuesday] is to re-implement what we had intended and you should see some correction to data volumes tomorrow. Customers should get the level of value that they were expecting, that implementation will happen tonight [Tuesday].”
“There are very specific bundles that customers have requested we bring back; the 3 cedi and the 10 cedi bundles are the two biggest ones that will be reintroduced tonight,” he stated.
He added that effective 6:00 pm on December 3, customers who had made purchases during the period of transition would be compensated with data commensurate with the purchases they made.
