• About Us
  • Contact Us
  • Photo Gallery
  • Privacy Policy
  • Terms of Use
  • Citi TV
Saturday, March 25, 2023
Citinewsroom - Comprehensive News in Ghana
  • Home
  • News
  • Business
  • Sports
  • Showbiz
  • Coronavirus
  • Infographics
  • Livestream
  • Videos
No Result
View All Result
Citinewsroom - Comprehensive News in Ghana
  • Home
  • News
  • Business
  • Sports
  • Showbiz
  • Coronavirus
  • Infographics
  • Livestream
  • Videos
No Result
View All Result
Citinewsroom - Comprehensive News in Ghana
No Result
View All Result

ECG rules out compensation for customers affected by technical challenges ‘for now’

Delali Adogla-BessabyDelali Adogla-Bessa
October 1, 2022
Reading Time: 1 min read
ShareShareShareShare

The Electricity Company of Ghana has ruled out any compensation for customers unable to buy electricity credits because of a technical challenge.

Speaking on Eyewitness News, Charles Ayiku, the General Manager in Charge of External Relations at the ECG, said his outfit was currently hamstrung.

“For now, we cannot provide any compensation. As you are aware, we are going through some level of challenges, so I would plead that we conclude on that, and we can look at the issue of compensation.”

But the Chief Executive Officer of the Consumer Protection Agency, Kofi Kapito, who had made an early call for compensation, insisted that the ECG was obliged to compensate customers.

“If it [compensation] is not on the table, they better put it on the table because it is not fair,” he said.

“So the excuse doesn’t hold water anymore because if you are telling me that you have identified the challenge, and you cannot correct it from Tuesday to Friday, it is not adequate.”

Mr. Kapito also stressed that the challenge was the fault of the ECG.

“This is not a force majeure. It is a man-made thing… so nobody should tickle themselves by saying it is no fault of theirs. It is their fault.”

Since Tuesday, customers have been unable to purchase credit on their prepaid meters, either by using the ECG App or from vending outlets.

ShareTweetSendSend
Previous Post

OccupyGhana demands prosecution of Akonta Mining Ltd directors, others

Next Post

FrieslandCampina pays tribute to its member dairy farmers

Related Posts

Health

ECG reconnects power to Keta health directorate

March 24, 2023
Business

Pay your debt even if you don’t see bills – ECG MD to postpaid customers

March 23, 2023
Top Stories

ECG rejects GH¢4m payment, disconnects Star Steel Company over GH¢10m debt

March 22, 2023
Top Stories

ECG disconnects Fabrimetal Company over GH¢28m debt

March 22, 2023
Business

We’re in good standing with ECG – KFC Management assures customers

March 21, 2023
Top Stories

Not paying electricity bills inexcusable; we also have to survive – ECG MD

March 21, 2023
Next Post

FrieslandCampina pays tribute to its member dairy farmers

TOP STORIES

GG brass band dazzles patrons of ‘Back To Your Village’ Food Bazaar

March 25, 2023

NAM1’s case adjourned to April 25; police await AG’s advice

March 25, 2023

I’m disappointed but grateful some NDC MPs voted against new ministers – Ato Forson

March 25, 2023
Load More
ADVERTISEMENT
Citinewsroom – Comprehensive News in Ghana

CitiNewsroom.com is Ghana's leading news website that delivers high quality innovative, alternative news that challenges the status quo.

Archives

Download App

Download

Download

  • About Us
  • Contact Us
  • Photo Gallery
  • Privacy Policy
  • Terms of Use
  • Citi TV

© 2021 All Rights Reserved Citi Newsroom.

No Result
View All Result
  • Home
  • News
  • Business
  • Sports
  • Showbiz
  • Coronavirus
  • Infographics
  • Livestream
  • Videos

© 2021 All Rights Reserved Citi Newsroom.

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.
Cookie SettingsAccept All
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT