Customers of the Electricity Company of Ghana (ECG) at Dawhenya, Nungua, and other adjoining communities are demanding answers from the company, over a bill presented to them although they are prepaid customers.
The residents say they surprisingly ran out of credit over the weekend even though they had enough credit on their prepaid meters.
The angry customers complained that they were taken aback when the vendors informed them that they were indebted to the ECG.
Speaking to Citi News, the residents who insist they have been unfairly dealt with by the ECG, want explanations.
“They said we are owing 45 cedis which we know that, as prepaid consumers we should not owe because anytime we needed electricity, we went to top up so we don’t understand why they say we are owing. When we buy hundred cedis, it takes for 2 weeks or more, so when it got finished, we went to buy as we usually do but lo and behold when we got to the agent, we were told we owe 45 cedis.”
“Within 10 minutes over 20 customers had also arrived with the same problem and the agent said we would have to pay up before we could even buy credit for our electricity to be restored. Some were even owing up to 150 cedis and they were equally forced to pay”.
Some residents of Dawhenya and its environs last week experienced a blackout because they had run out of prepaid credit.
They were told they were owing and that was why they had been disconnected.
Some of them claimed they had sufficient credit but they were still disconnected.